Terms and Conditions

Once your booking is confirmed you will receive a Booking Request Confirmation email from us with the details on how to process your payment.  Your booking is not confirmed until payment is received by us.

Booking will not be accepted online if your arrival is within 24 hours of booking.  The booking must be made via Enquiry via our Website or phone.

Please note our home is not to be hired for Hens or Bucks groups or to be used as Party Houses.  We do not accept bookings for Schoolies.  Weddings are not permitted at the property.

 

Definitions

Booking means the period for which you have paid to stay at the Property.
Property means the home you have booked as per your confirmation notice and all its fixtures, fittings and equipment.
Management means the owners and managers of the Property.
Guests means the persons who stay overnight in the Property during the Booking.
Visitor means a person a Guest permits to visit the Property during the Booking.

 

Acceptance & Responsibility

The person who’s name the booking is in must be staying at the property. This person is responsible for the booking with us and ensuring all guests and visitors are aware of the terms and conditions and house rules.

Identification and credit card details will need to be provided at time of key collection or pre registration completed for late arrivals.

The guests warrant this is for holiday purposes and indemnifies the Management for any other form of use.

We recommend that all guests have travel insurance for their holiday. Note: variances may be agreed on but only by arrangement with the Owner/Management in writing.

 

Check in & Departure

Check-in time is from 2.00pm on the arrival date and check out time is not later than 10.00am on departure date to allow time for the property to be prepared.

Failure to depart at the agreed time may result in an additional charge of $50 per half hour. Variance to these times is subject to prior arrangement and availability and extra charges may apply.

You must notify Management of expected arrival time and a mobile contact number at least 10 days before arrival. Arrangements will be made to meet you at the property or in the case of late arrivals alternative arrangements may be made.

It is your responsibility to secure the property and lock all doors and windows and leave the key in the secure Key Box on departure.

 

Payment

A non refundable deposit of $1000 or 25% of the total (whichever is the higher amount) is required to secure the booking within 2 days of  the Booking Request Confirmation email.  Management accepting the booking request. Bookings are not confirmed unless and until this deposit is received.

Payment of the booking deposit constitutes the clients acceptance of these Terms and Conditions. The balance of the booking amount must be received in full 30 days prior to occupancy. If not Management has the right to cancel the booking and attempt to re let it.

Payments of the amount due must be received in Australian dollars net of any bank or other transaction charges. We accept payment by the following methods: Visa, MasterCard or direct deposit into our bank account.

Credit card payments can be made via our secure payment system on our website at https://www.eliteholidayhomes.com.au/payment/

A credit card surcharge of 3.3% will be levied to cover transaction costs associated with credit card payments.

 

Variations & Cancellations

If you wish to vary or cancel your booking, please advise us immediately on ph 0408 483086 and confirm in writing. Management is not obliged to accept any variations to the booking if they are adversely affected by the request and will instead treat the variation as a cancellation.

Your deposit is non-refundable in the event of a cancellation or unpaid balance.

If the full balance has been paid and cancellation is made within 30 days of the stay at the request of the guest, the full amount paid is not refundable unless the house is re-let for the entire period at the same tariff.  If a refund is made due to the property being relet then a $500 cancellation fee plus the non-refundable deposit will apply.

 

Refundable Security Deposit

The security deposit payment is required at the same time as the outstanding balance of your booking. After your departure once the property has been inspected and deemed left in a similar state to your arrival we will contact you to request your account details.  The payment will be credited to your designated payment method and we agree to ensure this occurs within 10 working days of your departure/receipt of banking details.  NB in practice this is normally done within a couple of days of your departure.

Any damage, loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the security deposit and if necessary the credit card.  Examples of this include but are not limited to any breakage, damage or excess cleaning requirements, extra guests beyond those declared and security call outs. If a deduction is to be made due to any of the above an administration fee of between $50 and $100 will also be charged to cover arranging for replacement or repair of items etc.

 

Unavailability

The owners will make every effort to ensure the property is available as booked. However, the owners reserve the right to make alterations to the booking due to unforeseen circumstances and/or allow tradesmen to have access to the property to facilitate any repairs if necessary.   If the Property becomes unavailable for your occupancy due to unforeseen circumstances then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any monies paid will be refunded in full.

 

Parties, Functions & Commercial Activities

Please note we do not accept Hens or Bucks group and our properties are not to be used as a “Party House”.
We do not accept bookings for Schoolies and Weddings are not permitted at our properties.
Parties and functions are strictly prohibited.
Photographs and videos may not be taken at the property to be used for Commercial or Advertising purposes or for financial gain or benefit without the written consent of the Property Manager or Owner.
Non adherence to this policy may result in termination of rental and loss of monies paid and legal action.

 

Disturbance & Antisocial Behaviour

In accordance with Gold Coast City Council and Holiday Letting Industry guidelines disturbance to the neighbours, including excessive noise and anti social behaviour is prohibited and may result in termination of rental and loss of all monies paid.

As per Council and Holiday Letting Industry Guidelines there is a 10.00pm to 8.00am outside noise curfew.  We require you to move inside and close the doors.

We also request that for the neighbours privacy and safety you only utilise the beach area/jetty (if applicable) in front of the property.  A Security Service has been engaged that will respond to any complaints from neighbours regarding anti social and offensive behaviour, breaking of curfew and excessive noise.  Strippers, topless waitresses and associated industries are not permitted under any circumstances. No outdoor nudity under any circumstances.

Security have been given authority to video record all call-outs.  If Security is called out to the property you will be charged for the call-out fee and we reserve the right to either issue a reminder warning of the Terms and Conditions or terminate your booking.  All call-outs will be deducted from your security deposit.  If your booking is terminated we reserve the right to retain all monies paid including your security deposit.

 

Linen & Towels

We supply linen, pillows, blankets and towels which must be left at the property on departure. Beach towels are not included but can be hired on request.

 

Your Other Responsibilities – House Rules

  • House rules must be complied with along with any instructions from Management and their caretakers of the Property including Security concerning occupancy, property, health and safety and quiet enjoyment of the Property and the neighbours amenity.

 

  • Keys and remotes are your responsibility during your stay.
     

  • Number of guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing/email. Fees will apply for excess guests not agreed with the owners in advance.   Any misrepresentation regarding guests or intention of your stay may result in eviction and loss of monies paid.  Visitors may visit you at the home but may not remain on the property overnight.  Visitor numbers should not exceed 10 at any given time unless by prior written arrangement.  All Visitors must comply with the Terms and Conditions and House Rules.
     

  • Pets are not allowed under any circumstances.
     

  • Smoking is not permitted inside the house at any time.
     

  • Parking of cars must be in accordance with Council regulations.
     

  • Caution must be taken on outdoor tiles as all tiles may be slippery when wet.
     

  • On departure the property should be vacated on time and secured. All food must be removed from fridges, all rubbish put in the appropriate recycle (yellow) and waste (green) council rubbish bins provided, and crockery and cutlery washed and packed away. All furniture and furnishings must be left in the position they were in when you arrived. The Property must be left in a clean and tidy condition.
     

  • Standard exit cleaning and rubbish removal is included in your tariff however there is an additional charge of $50 if the BBQ is not left in a clean state on your departure. The house will be cleaned for your arrival and then cleaned on your departure.
     

  • Damage, breakages, theft/loss and security is the tenants’ responsibility during their stay. You must lock all doors and windows when you leave the property and it must be secured at night. You must notify us immediately of any damages, breakages or theft.  Management may deduct from your security deposit the amount required to repair or replace any items (at Management’s discretion). The Owners/Management takes no responsibility for the tenants’ personal property during your stay.
     

  • Responsible behaviour is expected by all guests and visitors to the property including compliance with our Disturbance and Antisocial Behaviour Terms and Conditions.  Drugs or illegal activities are strictly prohibited on the premises and alcohol should be consumed in a responsible manner.
     

  • Maintenance issues need to be advised to Management at the earliest opportunity during business hours so Management can rectify the situation quickly and efficiently. You must allow repair/service technicians access to the property during reasonable hours. Failure to follow this procedure may hinder the ability of Management to rectify the issue.  Emergency Only issues can be advised out of  business hours.
     

  • Variations to these conditions may only be made by prior arrangements with the Owner/Management in writing.  The Owner/Management reserves the right to terminate the rental at any time if any of the above conditions are not adhered to.

 

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23 Bombala Street, Broadbeach Waters, Gold Coast, Australia

© 2015 CASALUXE